Quality Management: ISO 9001

ISO 9001 is the quality standard set by the International Standards Organisation for the effective management of a business.  It can be adapted for any business in any sector and certification is required in many sectors as a condition of bidding for work and contracts.  It's also good practice in its own right: there is good evidence that ISO 9001 certification improves business performance.  

The ISO quality management principles are:

  1. Customer focus
  2. Leadership
  3. Engagement of people
  4. Process approach
  5. Continuous improvement
  6. Evidence-based decision making
  7. Relationship management

The ISO 9001: 2015 version allows for easier integration with other international management systems standards.

  • Greater emphasis on building a management system suited to each organization’s particular needs
  • A requirement that those at the top of an organization be involved and accountable, aligning quality with wider business strategy
  • Risk-based thinking throughout the standard makes the whole management system a preventive tool and encourages continuous improvement
  • Less prescriptive requirements for documentation: the organization can now decide what documented information it needs and what format it should be in
  • Alignment with other key management system standards through the use of a common structure and core text

We can help!  Adopting good practice in leadership, strategy, planning, performance management and risk management, and bringing these strands together in a strategic dashboard, respects the ISO quality management principles.  Our approach also makes use of the adaptability of ISO 9001: 2015 to provide you with a user-friendly solution that is tailored to your business rather than a prescriptive 'box-ticking' solution that does not necessarily help you to manage your business and could waste your time and energy.  

We can also introduce you to external ISO 9001:2015 auditors accredited by the UK Accreditation Service (UKAS), which is the sole national accreditation body recognised by the UK Government. 

Contact us now on 020 8242 6271 for a free, no obligation discussion on improving your quality management and ISO 9001:2015 certification.